You may think customer service is a complex issue and that keeping your customers happy is even more difficult, after all, everyone wants something different and surely you can’t please all the people all the time… Or can you?
If you’re not familiar with the furor caused by Melbourne clothing retailer GASP this week, you must have been on another planet. Not only was customer Keara O’Neill ill-treated by “retail superstar” Chris (who appears to have a history for behaving inappropriately), the response from management was equally poor. While GASP management are claiming the bad
Following last week’s blog on 7 Steps to Mending Broken Fences (what to do when client relations break down), one of my readers asked if I had any ideas about how to deal with a clients who had gone dead on them. Not literally (thank goodness… that’s a whole ‘nother post!), but those clients who hadn’t been
Sometimes, despite our very best efforts, things don’t go the way we anticipate. A reliable product will suddenly fail, a comment will be taken the wrong way, or a third party will let us down. Generally, however, the client at the end of these downfalls doesn’t care why things have gone pear-shaped… all they know is their