Despite those pessimistic kill-joys who say you shouldn’t have to wait until a new year before you set yourself up to fail miserably with another set of New Year’s resolutions, I think the start of a new year is a great chance to stop, reassess, and consider old habits and new. Sure – you can
“Without promotion something terrible happens… Nothing!” A great quote by PT Barnum and a great reason to make sure your sales message is doing its job and creating attention for your business. After all, consumers can now access any kind of vendor, any where in the world, any time of the day or night.
People love all things gruesome. You’ll see them rubber-necking past road crashes (sometimes causing another while their eyes are glued to the carnage instead of the road); lapping up stories of celebrity train-wrecks (think Michael Jackson or Charlie Sheen); and shows filled with murder, abuse and crime are often rating cash-cows. Is it any wonder
You may think customer service is a complex issue and that keeping your customers happy is even more difficult, after all, everyone wants something different and surely you can’t please all the people all the time… Or can you?
If you’re not familiar with the furor caused by Melbourne clothing retailer GASP this week, you must have been on another planet. Not only was customer Keara O’Neill ill-treated by “retail superstar” Chris (who appears to have a history for behaving inappropriately), the response from management was equally poor. While GASP management are claiming the bad